Services

Service Details

Computer F/x offers an entire IT Solution to the small business as well as the large corporation. If you need a consultant to do an evaluation of your IT infrastructure or you just need a virus removed, we can handle any need that you may have. We have combined experience with all the major IT companies from VMware to Cisco. If you want to upgrade to a VoIP system, or begin to virtualize your servers or even your desktops, please contact us. for an appointment today. Click on any area below to learn more about our services.

Service Availability

  • Telephone support : 8:00 A.M. to 5:00 P.M. Monday – Friday
  • Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service
  • Email support: Monitored 8:00 A.M. to 5:00 P.M. Monday – Friday
  • Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day
  • Onsite assistance guaranteed within 72 hours during the business week

Service Requests

Computer Fx will respond to service related incidents and/or requests submitted by the Customer within the following time frames:

  • 0-4 hours (during business hours) for issues classified as Urgent priority.
  • 0-8 hours (during business hours) for issues classified as High priority.
  • Within 48 hours for issues classified as Medium priority.
  • Within 5 working days for issues classified as Low priority.

Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.

Priority Definitions

Urgent Priority:       Entire office is down, unable to work or severe inconvenience.   Examples:  Internet Service is down, complete hardware failure, server inaccessible etc.  Example of non-high priority issue:  Penny’s desktop printer is not printing properly.

High Priority:           Major workflow impact for 1 or more users.   Examples:  Switch that feeds part of the building is down, multiple users have connectivity problems, virus on an accounting or payroll machine, wireless not working, central printer not connecting etc.

Medium Priority:     End user is functioning and only is affecting one employee.   Examples:  Desktop printer not working, malware on machine, intermittent issue, slow computer, updates etc.

Low Priority:            Requests, future planning, any very low impact request.   Examples:  New employee needs access, want to upgrade computers or hardware etc.

Note:  If you submit a ticket and mark it as urgent priority and an assessment is made by us that it is not an urgent priority ticket, we reserve the right to reassign the ticket to proper priority based on volume of calls.  A ticket must meet the above guidelines to be marked as such.  For instance, if a user forgets his or her password, that would be considered a High Priority ticket.  If you mark it as Urgent, we will reassign to High Priority and take care of any urgent tickets that we have first.

ADDITIONAL SERVICES PROVIDED

 In addition to the IT services, we also wanted to take a moment and make you aware of additional services we provide that could further meet the needs of your organization.

CONSULTATION
Computer Fx is uniquely positioned to offer highly specialized consultative and organizational development services for your business.  We focus on providing strategic and practical solutions that help you accomplish your organization’s vision, mission, and goals.  Through our combined experience, we are able to offer skilled insight and knowledge into many areas of business logistics and operations.  We will be happy to conduct a comprehensive assessment of any of the following areas, and help to identify opportunities for improvement.

  • Finance
  • Administration
  • Business Process
  • HR/Onboarding
  • IT Infrastructure

Video Production Services
At Computer F/x, we have a team of professional video production technicians who combine strong technical expertise, passionate creativity, and a keen aesthetic sense to produce high quality videos for your corporate needs. Whether you are looking to create a line of commercials for TV broadcast, product videos, internet campaigns, seminars, presentations, or website usage, Computer F/x handles each phase of the video creative process, from idea development to scripting, voiceovers and more. We concentrate on the development of a relationship with our clients, which allows us to create powerful high-end video productions that make a tremendous impact on their audience. We specialize in providing the highest quality in High Definition digital video production that caters specifically to your expected outcome. Our team not only specializes in high quality, attention-grabbing results that exceed our client’s expectations, but they love doing it! The result is a video development process that is just as rewarding as the result.

Our services include:

  • HD Production
  • Budgeting
  • Concept Development
  • Producing
  • Scripting
  • Project Management
  • Directing
  • Creative Lighting
  • Editing

Endpoint Protection
With ever-increasing Internet usage by businesses in today’s marketplace, obtaining the proper level of protection for your computers and your network is of utmost importance. At Computer F/x, our goal is to provide a simple, integrated solution for businesses that will eliminate the need for a multitude of security products. Using a combination of programs/router features, we can detect and block viruses, spyware, spam, phishing schemes, and hacker attacks to safeguard all of your system and valuable data. With built-in web security ratings, you are also warned about potentially dangerous websites, without limiting your employee’s online access. This protection is available as a single, low-cost annual subscription, and it provides continuous protection, automatic security updates and upgrades, and 24-hour technical support. Contact us today to learn more about how we can help you protect your business!

Disaster Recovery Planning
Every business is vulnerable to unpredictable events and as such, an IT disaster recovery plan is critical to business continuity. In the event of disaster, your company’s survival depends on the ability to replicate your IT systems and data. Businesses need to prepare to meet the needs of their customers regardless of any disruptions they may experience. When your bottom line depends on uptime, continuous data protection and application availability are absolute essentials. Computer F/x offers risk management and disaster recovery planning services that yield innovative solutions based on each client’s unique business needs.

Compliance Support
Today, more and more industries have become statutorily regulated. If your organization has to do with finance, healthcare, or simply maintaining a membership, there are now laws in place to safeguard personal data and their supporting IT systems. Failure to maintain compliance within these regulations provides a legal path for damages to the victims of security breaches that can prove very costly to businesses. At Computer F/x, we understand that keeping up with the latest requirements for your industry can seem overwhelming and confusing, but it doesn’t have to be. Our goal is to help ensure that your security and compliance requirements are met to the highest standards at the lowest costs by providing solutions that are custom designed for your unique industry requirements. We perform specific compliance audits and produce corrective action plans to guide our clients to successful compliance.

Application Development
Intranets are a conduit for communication and information flow within an organization, as well as a platform that facilitates knowledge management and team collaboration. SharePoint is the industry- leading platform that enables organizations to build feature rich intranets, which bring together people, knowledge, and processes. Whether you need help developing a SharePoint migration strategy, or a resource to configure and build team sites, Computer F/x offers flexible solutions to help your business leverage the power of Microsoft SharePoint.

We also offer custom application development. Software applications play a significant role in today’s business world and often form one of the foundational building blocks for the success of the organization. Many entities automate business processes and workflow to improve efficiency and enhance customer experience that enables them to focus on their core business competencies. Leveraging well-established processes for application development and maintenance, Computer F/x has the tools and proven methodologies to meet your business needs. Our team consists of experts in various technical platforms and software across a wide range of industries.

Server/Network Support
The professional Computer F/x staff has the experience to analyze, design, and configure LAN, WAN, WiFi and security networks. After determining your networking needs, including hardware and software recommendations, your network will be installed and meticulously tested to ensure the best solution possible. Whether you’re upgrading your existing LAN/WAN or designing a new network, our in-house network engineers will provide the highest quality services available, regardless of job complexity. Once your new network is up and running, you can rely on Computer F/x to continue servicing the network through our on-site or remote IT support services. Depending on what stage of growth your organization is in, you may require full IT department outsourcing, an experienced professional to answer your questions over the phone, or a tailor-made approach specific to your needs. You decide when and how often you need us, and we’ll be there to provide support. From simple call-in questions to long-term service contracts, Computer F/x allows you to pick and choose the services you need, when you need them – including 24-hour support when necessary.

At Computer F/x, we know how important technology reliability and availability is to your business. We have teamed up with industry leading hardware and software vendors to provide the fastest, most stable and secure remote access systems available today. These systems allow you and your employees to access your network resources as if they were sitting in the office. This allows your employees more flexibility and productivity regardless of where they are.

IT Consulting
Computer F/x is a solution-oriented company, focused on transforming clients into high efficiency and profitable organizations by providing leading edge consultation and advisory services. The team at Computer F/x has extensive knowledge in everything from software architecture and development, to network configuration and implementation, as well as applying best practices according to the SANS Institute. Computer F/x has worked with a variety of organizations, from smaller “mom and pop” business to major players in the oil and gas industry, enabling them to leverage their core competencies by reducing their support function overhead. Computer F/x renders seamless, customized consulting solutions with a focused vision of helping to improve client’s efficiency and revenues.

Workstation Support
Computer F/x helps organizations track their workstation inventory including laptops, desktops, and mobile devices. We help ensure that your employees have the technology needed to perform their jobs efficiently, that they are protected from viruses and malware, that their files are properly backed up and secured, and that your staff has fast and friendly tech support available during their times of need. We work with you to help create and implement a plan to organize your workstations, keep them up to date, and service them on a schedule or on demand. Our technical support staff is available during regular business hours to help your staff on a moment’s notice with remote sessions, and we can make regularly scheduled or on-demand visits to your business or non-profit to help on site. Computer F/x is also available to consult on the purchase and upgrade of workstations, the maintenance and protection of workstations, security and backup issues, and more.

Data Recovery
Most of our important documents are very valuable to business. During your moment of a data-loss crisis, the staff at Computer F/x are here to provide your timely data recovery solution. We offer data recovery services that specialize in recovering data from hard disk, RAID drives, laptops or notebooks, and personal computers. Our data recovery technicians are qualified to offer recovery services for data losses caused by power surges/outages, static electricity, lightning strikes, natural disasters, viruses, hardware malfunctions, accidents, and files deleted or formatted due to user error. Once recovered, your data can be stored on media of your choice (DVD, CD-ROM, Hard Drive, Flash Drive or any other removable media).

Cloud Services
Cloud computing, in its simplest form, allows companies to access IT-based services, including infrastructure, applications, platforms and business processes, via the Internet. It’s a concept that holds the potential to revolutionize the way you do business. Computer F/x is a cloud provider who understands the cloud’s possibilities for enabling high performance. We provide a full range of cloud-related services that will help you reach your business goals. We consult on how you can realize the benefits of cloud computing, as well as audit your current technologies, identify opportunities, provide migration strategies, and implement support. Our goal is to help you transition to cloud computing technologies as seamlessly as possible.

Desktop virtualization provides IT administrators an innovative method to provision and manage the Windows Operating System (OS). By separating the OS, applications, user profiles, and user data from the underlying PC hardware, and by running it as a virtual machine on high-powered servers in a data center, organizations can deploy and manage each component independently in response to changing user needs and business requirements. With virtualization, users can access their virtual desktops from any device, anywhere, and get the same or better experience than if the OS and applications were loaded in the traditional manner. The qualified staff at Computer F/x can help you determine if this solution is ideal for your organization’s structure and needs.

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